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Wire Transfer Services Specialist

Job Description

GENERAL SUMMARY:
Supports all Pinnacle Bancorp Banks on incoming and outgoing wires.  Keeps accurate records of wire contracts and/or agreements. Assist internal and external customers as needed.
 
JOB RESPONSIBILITIES AND DUTIES:
  • Provide customer service and support for external and internal customers regarding inquires and problem resolution. 
  • Completes daily wire transactions for all Charters. 
  • Reviews and processes customer wire contracts for all Charters.
  • Various other duties as assigned by management.
  • Regular and reliable attendance.
 
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of Wire Transfer and Fiserv preferred.  
  • Knowledge of windows-based programs on either an IBM or Macintosh Computer. 
  • Skill in good customer service and telephone courtesy. 
  • Ability to work under pressure and have constant interruptions while doing assigned responsibilities including reconcilement, verification, and computer input. 
  • Ability to operate a PC with keyboard accuracy and speed. 
 
EDUCATION AND EXPERIENCE:
  • High School or equivalent
  • Accounting and bank experience are preferred.  
 
PHYSICAL REQUIREMENTS:
                       
Seeing: 75-100%                                                                                                                   
Must be able to read computer screens and reports
 
Hearing: 75-100%                                                                                                     
Must be able to communicate with customers                                                
 
Standing/Walking: 50-74%                                                                         
 
Climbing/Stooping/Kneeling: 0-24%                          
 
Lifting/Pulling/Pushing:  0-24%                                 
 
Fingering/Grasping/Feeling: 75-100%                                                                               
Must be able to operate a computer
 
                                    
PHYSICAL DIMENSIONS:
Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
 
NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.  
     

More Details

Hours are Monday through Friday 8:00 AM to 5:00 PM or 8:30 AM to 5:30 PM 
No weekends

After 10 years, 27 PTO days each year

Benefits

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines.  Other benefits include:

  • 8 paid holidays
  • 17 PTO days each year for the first five years of employment.  Employees must also complete the 90-day introductory period prior to accruing PTO.
  • New employees will receive 12 hours of paid sick time upon their hire date
  • After five years, 22 PTO days each year
  • Health, dental, prescription drug card, vision, and voluntary life insurance plans
  • Health Savings Account with employer contributions
  • Flexible medical and dependent care spending plans
  • Parental Leave after one year of full time employment
  • 401K plan after 3 months and start of next quarter with employer contributions and profit sharing 
  • Free checking account and basic printed checks
  • Free safe deposit box
  • $15,000 group term life insurance
  • Long term disability insurance
  • Employee Assistance Program
  • Educational Assistance
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