Back
Copied page url successfully

Insurance Customer Support Rep (CSR)

Job Description

GENERAL SUMMARY:
Responsible for insurance sales and service to customers.  
 
RESPONSIBILITIES AND DUTIES:
  1. Assists Senior Customer Service Representative with servicing customer account including phone calls and walk in customers.
  2. Completes insurance proposals and quotes for agents and producers.
  3. Issues binders, endorsements, cancellations/reinstatement notices, etc.
  4. Prepares and distributes certificates of insurance.
  5. Maintain accounts on agency management system.
  6. Processes insurance claims and loss notices.
  7. Assistant Senior Customer Service Representative with renewals.
  8. Regular and reliable attendance.
  9. Assists with other job related duties as assigned by manager.
 
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of insurance products and services.
  • Knowledge of Microsoft Word, Excel, Powerpoint, Outlook and Agency Software.
  • Ability to communicate with customers and co-workers in a courteous and professional manner.
  • Ability to multi-task, and function as a team player.
  • Ability to work with accuracy, organization, and attention to detail.
  • Ability to operate various office machines including switchboard, adding machine, copy machine, etc.
  • Ability to cross-sell insurance products.
 
EDUCATION AND EXPERIENCE:
  • High School diploma or equivalent.
  • Proper insurance licenses.

PHYSICAL REQUIREMENTS:

Seeing:   75-100%                                                                                                                     
Must be able to read documents, use computer
 
Hearing:     75-100%                                                                                                                  
Must be able to communicate with customers and co-workers in person and on the telephone
 
Standing/Walking:  25-49%                                                  
Must be able to visit with the customers, go to areas of the office to use copier & fax machines, etc.
 
Climbing/Stooping/Kneeling:  25-49%                                
Must be able to kneel or stoop to file in cabinets
            
Fingering/Grasping/Feeling75-100%                                                                                 
Must be able to use computer, write and handle paperwork
 

PHYSICAL DIMENSIONS:
Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.  Job involves sitting most of the time and if walking and standing is required, only occasionally.
 
NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.  

More Details

More Details

Benefits

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines.  Other benefits include:

  • 8 paid holidays
  • 17 PTO days each year for the first five years of employment.  Employees must also complete the 90-day introductory period prior to accruing PTO.
  • New employees will receive 12 hours of paid sick time upon their hire date
  • After five years, 22 PTO days each year
  • Health, dental, prescription drug card, vision, and voluntary life insurance plans
  • Health Savings Account with employer contributions
  • Flexible medical and dependent care spending plans
  • Parental Leave after one year of full time employment
  • 401K plan after 3 months and start of next quarter with employer contributions and profit sharing 
  • Free checking account and basic printed checks
  • Free safe deposit box
  • $15,000 group term life insurance
  • Long term disability insurance
  • Employee Assistance Program
  • Educational Assistance
Apply Now