Director of Digital & Payments Experience
Job Description
- Drives initiatives to enhance customer experience in payments and digital channels
- Develops business cases and ROI analyses for proposed innovations.
- Guides usage and optimization of existing payment platforms.
- Reviews digital banking offerings against market benchmarks.
- Assesses and recommends new payment products and digital banking solutions.
- Monitors payments landscape for emerging technologies, regulatory changes, and competitive trends.
- Partners with internal teams and vendors for seamless integration and compliance.
- Supports risk management and security protocols for payment and digital banking platforms.
- Coordinates with training teams on new product rollouts.
- Regular and reliable attendance.
- Other duties as assigned.
- Regularly exercising independent judgement and discretion over matters of significance.
- Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary.
- Effective communication and collaboration are essential for this role. While remote work may be available periodically, there are times when being in the office is necessary to maintain our collaborative efforts. Therefore, this position cannot be primarily performed remotely.
- Knowledge of payment systems, digital banking platforms, and financial technology trends.
- Knowledge of regulatory requirements impacting payments and digital banking.
- Skill in analytical and strategic thinking.
- Skill in vendor management and contract negotiation.
- Ability to communicate effectively with stakeholders, managers, and other employees.
- Ability to manage multiple projects and prioritize effectively.
- Ability to maintain a high level of confidentiality.
- Ability to handle responsibilities with minimal supervision.
- Bachelor’s degree in Business, Finance, Information Technology, or related field required.
- Minimum seven years of experience in banking, payments, or digital banking innovation.
- Proven track record of implementing solutions and driving process improvements.
- Experience with project management and cross-functional collaboration.
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations will be made when necessary and effective to enable individuals with disabilities to perform essential functions.
More Details
Benefits
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
- 8 paid holidays.*
- 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.*
- After five years, 22 PTO days each year.*
- After ten years, 27 PTO days each year.*
- Employees must also complete the 90-day introductory period prior to accruing PTO.*
- New employees will receive 16 hours of paid sick time upon their hire date.*
- Health, dental, prescription drug card, vision, and voluntary life insurance plans.
- Health Savings Account with employer contributions.
- Flexible medical and dependent care spending plans.
- Parental Leave after one year of full time employment.
- 401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
- Free checking account and basic printed checks.
- Free safe deposit box.
- $50,000 group term life insurance.
- Long term disability insurance.
- Employee Assistance Program.
- Educational Assistance.
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO KNOW YOUR RIGHTS and PAY TRANSPARENCY STATEMENT.