Provide supervision for Banking Services Department. Ensure that the quality and timeliness of branches request are met. Performs duties of the Department as needed. Is responsible for workflow, and completion of duties of the department. Assist internal and external customers as needed.
RESPONSIBILITIES AND DUTIES:
Provides telephone customer service and support for external and internal customers regarding inquires and problem resolution. Follows up to verify items have been resolved in a timely manner.
Supervises, trains, and assists all areas of Banking Services Department. Oversees that work is completed on time and is correct. Schedules duties. Assists with annual reviews, hiring and terminations.
Performs duties of Senior Banking Services representative when required.
Works with Quality Control Officer and Compliance Officer on audit and compliance issues.
Reviews and tests Banking Services and Mail Center procedures with staff.
Works with merger consolidations and D-conversions
Coordinates with PDS on EIM processing and ATM issues.
Provides support in ATM, card services including debit card programs, debit card rewards, merchant card processing programs, and other card related programs offered, as needed.
Works with budget and employee expenses.
Other duties as assigned by management.
Regular and reliable attendance.
Regularly exercising independent judgement and discretion over matters of significance.
Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary.
Effective communication and collaboration are essential for this role. While remote work may be available periodically, there are times when being in the office is necessary to maintain our collaborative efforts. Therefore, this position cannot be primarily performed remotely.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of FiServ preferred.
Knowledge of Windows based programs preferred.
Skills in good customer service and telephone courtesy.
Ability to operate a PC with keyboard accuracy and speed.
Ability to work under pressure, meet critical deadlines and have constant interruptions while doing assigned responsibilities including reconcilement, verification and computer input.
EDUCATION AND EXPERIENCE:
High School or equivalent.
Two years’ Bank operations experience is required.
Supervisory or leadership experience is preferred.
Supervisor must have prior experience in all levels of Banking Services and be familiar with integration of all deposit accounts.
PHYSICAL DIMENSIONS:
NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.
More Details
8am-5pm Monday to Friday
Benefits
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
8 paid holidays.*
17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.*
After five years, 22 PTO days each year.*
After ten years, 27 PTO days each year.*
Employees must also complete the 90-day introductory period prior to accruing PTO.*
New employees will receive 16 hours of paid sick time upon their hire date.*
Health, dental, prescription drug card, vision, and voluntary life insurance plans.
Health Savings Account with employer contributions.
Flexible medical and dependent care spending plans.
Parental Leave after one year of full time employment.
401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
Free checking account and basic printed checks.
Free safe deposit box.
$50,000 group term life insurance.
Long term disability insurance.
Employee Assistance Program.
Educational Assistance.
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO KNOW YOUR RIGHTS and PAY TRANSPARENCY STATEMENT.
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